You know that one person you need to talk to?

📣 SaaStanak Revenue Day #5 Belgrade 🎙️ Hosted by Tenderly & SaaStanak, powered by Semrush This evening is all about customer success: what happens after a customer signs, and what makes them stay. We’ll talk about the handoff from sales to CS, getting to know what clients need instead of guessing, and supporting customers well as your company grows. Most CS teams are bringing AI into their work right now, and it’s making things faster. We want to talk about whether it’s also helping customers stay. Artem, Jana and Vick all lead CS and support teams, and they’ll share what they’re seeing with their own clients. If you work in customer success, support or account management, join us for the talks and stay to meet others in the region doing the same work. Speakers Artem Artemenko — Customer Support Manager @ Semrush Artem leads teams supporting Semrush's Enterprise and Platform Solutions products, focused on support quality, team development, and helping customers through complex product questions and transitions. Working directly with Enterprise customers, he brings practical insight into where the pain actually shows up and how cross-team collaboration shapes the customer experience. Jana Bogosavljevic — Head of Partnerships @ Hunch Jana Bogosavljević is Head of Client Partnerships at Hunch, a paid social automation platform, where she leads Client Partnerships and Customer Success. Having started her career in Customer Support, her journey has been shaped by continuous growth, adaptability, and learning, including building Hunch’s Account Management function from the ground up and evolving it into today's Client Partnerships organization. Working with clients globally, and especially across the Benelux region, she's picked up a healthy dose of Dutch directness, which fits her belief that the best partnerships start with honest conversations and grow into lasting relationships that drive retention and business growth. Viktorijan Mucunski — Chief Client Officer @ HeyReach Vick leads the Client Success and Client Support teams at HeyReach.io, working at the intersection of sales, automation, and customer experience in B2B SaaS. His focus is on how companies retain and grow their client base through personalized support and smart use of AI-driven tools, and what customer success and support teams need to change as automation reshapes the field. Why join ✅ Three different angles on the same question: handoffs, partnerships, and client success at scale ✅ Honest takes on where AI helps retention and where it costs you ✅ Examples from teams doing this right now, not predictions about 2030 ✅ Networking with SaaS founders and operators from the region 🕐 Agenda 17:00 – Gathering 17:30 – Artem Artemenko: Sales-to-CS Handoff: Why Great Deals Can Still Lead to Bad Customer Experiences 18:00 – Jana Bogosavljevic: Dear Customer, What Do You Actually Want? Why curiosity, not assumptions, is the key to building partnerships that drive revenue 18:30 – Break 19:00 – Viktorijan Mucunski: The growth after the click: turning audiences into loyal customers in the age of AI 19:30 – Panel: Faster, cheaper… stickier? AI made Customer Success cheaper and faster. Did it make customers stay? Every CS team is automating: chatbots on first-line tickets, AI-written follow-ups, health scores no human reads. Efficiency metrics look great. But retention is the number that pays the bills, and it doesn't care about handle time. Artem Artemenko (Semrush), Jana Bogosavljevic (Hunch) and Viktorijan Mucunski (HeyReach) take on the question most AI talks avoid: where does automation strengthen customer relationships, and where does it quietly erode them? Expect real examples, honest disagreement, and a clear answer on what AI should never touch in Customer Success. 20:00 – Networking 💬 Note: This event will be held in English. Spots are limited — if customer success, support, or retention is your world, grab yours today!

📣 SaaStanak #7 Ljubljana Remote work was supposed to change everything. But what happens when founders start bringing their teams back to the office? Two SaaS founders. Two different approaches. One big question: Does where your team works really matter? 🎙️ Hosted by DDD Invoices & SaaStanak We're back in Ljubljana for our seventh meetup! This time, we're tackling one of the most debated questions in SaaS: remote vs. onsite teams. One founder has experienced both worlds and decided his team works better together in the office. The other is building an international SaaS business with team members thousands of kilometers away. Who's got it right? And is there even a right answer? Joining us are Duško Bilaković (RelayPlan) and Denis Vehovec Pondelak (DDD Invoices) for a founder-to-founder debate about managing teams, building trust, and getting things done. We'll discuss: Remote vs. onsite: Why would a founder who embraced remote work decide to bring everyone back to the office? Work from home (WFH): Is working from home a productivity booster or a management headache? Should founders give employees the choice? Managing across borders: How do you build trust, accountability, and team culture when your colleagues are thousands of kilometers away? Productivity vs. flexibility: Are remote teams really as effective, or do we underestimate what happens when people share an office? The founder's trade-offs: What do you gain, what do you lose, and what would you do differently? Speakers Duško Bilaković, Founder @ RelayPlan Building a SaaS platform that helps construction companies digitize and optimize their operations. Having managed remote teams, Duško has experienced both sides of the debate and now advocates for working together onsite. Denis Vehovec Pondelak, Co-founder & CEO @ DDD Invoices Building an API-first e-invoicing and compliance platform for international markets. With sales and marketing team members in Sri Lanka, a development team in Slovenia, and growth and business development teams in Africa, Denis knows firsthand what it takes to manage people, performance, and collaboration across borders. Why join Hear two founders challenge each other's approach to team management Learn what actually works and what doesn't when managing remote and onsite teams Get practical insights into productivity, trust, culture, and scaling Network with SaaS founders and operators from the region Agenda 17:30–18:00 - Arrival & gathering 18:00–19:00 - Founder presentations + debate & audience Q&A 19:00-21:00 - Networking and pizza About the host DDD Invoices is an API-first e-invoicing and compliance platform helping SaaS companies, ERP providers, and digital businesses automate invoicing, e-reporting, and fiscalization across international markets. By handling complex local regulations through a single API, DDD makes it easier for businesses to expand globally without getting buried in compliance complexity. Spots are limited. RSVP today!